Running a garage or repair centre is obviously centred on keeping vehicles on the road, but anyone who’s worked in the industry knows that’s not where the job ends. If you can offer a service that keeps your customers happy and coming back, the benefits are incredible.
For many, car repairs are unexpected and expensive, which is why offering flexible finance like that offered by Payment Assist can be a real game changer. Not only does it provide convenience to the user, but it’s also a great way to grow your customer base and improve your garage cash flow. Let’s have a closer look at how it can help.
Meet Customers Where They Are Financially
Sadly, cars don’t wait for a convenient time to break down. Despite this, your customers still need their vehicles fixed, but repair costs can be a real problem for their budget. By providing flexible finance options through Payment Assist, you’re helping them to spread the cost into manageable payments.
This is good for the customer and good for your business.
In our experience, customers are much more likely to approve larger repair bills when they know they can pay them over time. What does that mean for you? More high-value jobs, less haggling over prices, and fewer customers walking back out the door.
Grow Your Customer Base
Not only does flexible finance keep your existing customers happy, but it also helps you bring in new ones. People talk. When they know your garage offers options that ease financial pressure, they’re more likely to recommend your services to friends and family.
In a competitive marketplace like auto repairs, standing out is non-negotiable. Flexible finance options give you an edge, making your garage a go-to choice for people who want quality service without a crippling upfront bill.
Improve Your Garage’s Cash Flow
Running a garage means juggling costs for a lot of owners. From parts and tools to staff wages and overheads, you’ve often got a lot of irons in the fire. Flexible finance can help you smooth out cash flow issues.
With Payment Assist, you get paid upfront for repairs.
Customers repay Payment Assist over time, but you don’t have to wait for instalments. That means no delays in settling supplier invoices or reinvesting in your business. Steady cash flow leads to much fewer financial headaches and a more stable operation.
Upsell Without the Hard Sell
Offering flexible finance to your customers takes the sting out of upselling. Premium parts or getting any extra work done quickly can have a massive long-term benefit for people using your services, but if they don’t have the funds to pay for it upfront, they probably aren’t going to appreciate getting the hard sell.
With finance options, these upgrades become a lot more accessible. You can explain why going for a slightly more expensive service might save your customer money in the long run and how splitting the costs over time won’t be a big financial strain.
Reduced Declined Repairs
Without finance options, some customers might need or choose to turn down repairs. This can lead to dissatisfied customers and vehicles that come back with bigger issues down the line. Flexible finance removes that barrier.
When a customer can spread the cost, agreeing to large repairs on the spot becomes easier. That helps your garage run efficiently and reduces the time spent chasing return visits or negotiating a lower quote.
Save Time on Payment Chasing
Payment delays can really disrupt your garage’s operations. Chasing customers for unpaid bills takes time and resources, both of which could be better spent elsewhere. With flexible finance, you eliminate the hassle. Customers pay their first instalment at the garage, and Payment Assist handles the rest; no awkward follow-ups and no unpaid invoices.
Boost Your Customers’ Trust
When you offer flexible finance options, you’re showing that you understand – and take seriously – the needs of your customers. That builds trust, and trust encourages long-term loyalty. Customers are much more likely to use a business if they feel it’s taken the time to listen to their concerns and make them a priority. Plus, Payment Assist’s process is simple and transparent, helping you maintain your reputation for honesty and reliability. There aren’t any hidden fees, and approval is straightforward.
Ready to Experience the Benefits of Flexible Finance?
If you want to grow your customer base, improve your garage’s cash flow, and build long-lasting customer loyalty, then Payment Assist makes it simple. Offer your customers a hassle-free way to spread repair costs while you enjoy the advantages of upfront payments and a streamlined service.
There’s no setup cost, and approval is quick and easy. Payment Assist handles the admin, so you can focus on running your garage. Plus, with no interest charged to timely-paying customers, it’s a win-win. Sign up for Payment Assist today or get in touch to see how flexible finance can upgrade your business.
FAQ
Would Payment Assist’s flexible finance benefit my garage?
Yes – garages receive full payment upfront while customers pay back in instalments. This boosts cash flow and removes the need for payment chasing.
Are customers charged interest with Payment Assist?
No, as long as the customer pays on time, they won’t incur interest or extra fees. It’s simple and transparent.
Can I set a minimum spend threshold for my customers’ finance options?
Yes, garages can set limits for offering Payment Assist, ensuring finance is available for higher-value repairs.
Does Payment assist work for smaller, independent garages?
Absolutely. Payment Assist is designed to suit garages of all sizes, making it perfect for independent businesses looking to grow.
How complex is the Payment Assist process?
It’s not complex at all. Payment Assist’s team provides full support, so integrating flexible finance into your garage is quick and straightforward.
