Unexpected repair bills are one of the biggest sources of stress for drivers. Research has shown that over two-thirds of drivers have been hit by unforeseen car repairs over the last couple of years, and that 52% of drivers cite cost as the main reason for delaying these important jobs. For dealerships, that means lost work and lower turnover. This is the exact challenge that J Petty Motors wanted to solve.
Why J Petty Motors Turned to Payment Assist
J Petty Motors first heard about Payment Assist’s car repair payment plan when the opportunity was brought to them directly. It was a simple pitch, a way to offer car repair monthly payments without interest or hidden fees, and with no lengthy approval process. The garage recognised that giving drivers the option to pay later for car repairs could make a big difference, especially when substantial bills landed at the wrong time.
They agreed to trial it, and the results quickly showed that it was much more than a simple car service finance tool.
Flexible Support for J Petty Motors’ Customers
This was one of the biggest wins, as they were now able to give their customers breathing space. When a repair bill lands, drivers can feel cornered, but with the option of simple monthly payments on the table, they can break down the cost into manageable instalments.
Some of J Petty Motors’ customers have used Payment Assist repeatedly.
According to the drivers, the fact that our car repair payment plan was quick and straightforward to set up made it really attractive. A link is sent via text or email, and customers handle the process with minimal hassle. It gives them total control and clarity, which is exactly what most people want.
As J Petty Motors explained, there can be a little scepticism at first. People are wary of financial schemes and assume there’s a catch. But once they see how smooth and transparent the process is, the feedback is overwhelmingly positive.
Securing Jobs that Might Have Been Lost
For garages, a missed job is a missed opportunity. When a customer can’t afford a bill upfront, they might delay, shop around, or just walk away and risk it. J Petty Motors found that Payment Assist was the perfect solution to that challenge. By offering car repair monthly payments, they were able to secure jobs that would otherwise have gone elsewhere. The most noticeable impact is on higher-cost repairs. Instead of losing work due to price sensitivity, the garage can keep cars on the ramp and customers on the road.
Building Customer Loyalty
One of the standout effects of offering car repair payment plans has been the loyalty it encourages. This is something we’ve spoken about before, and it’s definitely a benefit that J Petty Motors has noticed, too. Customers who use Payment Assist have often returned to do so again, knowing they’ve got an option that fits their budget if something goes wrong again.
In a sector where trust, word-of-mouth, and repeat business are incredibly important, having loyalty like this is invaluable. J Petty Motors has seen drivers come back time and again, doubtless reassured by the flexibility of spreading the cost.
Simple Setup and Easy Process
From the garage’s perspective, getting started with Payment Assist couldn’t have been easier. The setup is minimal, requiring only a handful of details. This makes it practical for garages and dealerships of all sizes. There’s no complex training required and no drawn-out onboarding process, so your daily operations aren’t disrupted. J Petty Motors found that Payment Assist fitted easily into the way they worked and quickly became second nature for their staff to offer.
Want to Boost Your Offerings with a Car Repair Payment Plan?
Our work with J Petty Motors has shown how powerful flexible payments can be in winning work that might otherwise slip through the net. When you give drivers the choice to spread the cost of servicing or repairs, you secure more jobs and increase repeat custom and loyalty. Customers get peace of mind, and your business gets a steadier, more reliable income stream.
Setting up Payment Assist’s car repair payment plan takes minutes. There’s no hidden interest and no lengthy onboarding; it won’t disrupt how your team already works, either. Get in touch with Payment Assist if you’ve got any questions, or sign up online today.
FAQs
How quickly can my dealership get set up with Payment Assist?
It only takes a few minutes to get started. Fill out a short form, and then receive a link to finish the process on your own device.
Is it difficult for garages to integrate Payment Assist?
No. The process is designed to be straightforward and should slot easily into your workflows.
What happens if a customer misses a payment?
The customer remains responsible for their payments, but we communicate directly with them to resolve the issue. Your dealership still gets paid, and there’s no extra hassle for you.
Is Payment Assist only for major repair jobs?
No, there’s no minimum cost for Payment Assist. This means it’s the perfect way to pay later for major car repairs, as well as a way to access routine car service finance.
