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jwilmore@one2create.co.uk

Red Nissan Qashqai e-POWER car positioned over a frozen landscape with snow-covered mountains in the background.

Payment Assist & Car Care Plan Partner with Nissan to Launch Nissan Instant Service Plan

Payment Assist & Car Care Plan Partner with Nissan to Launch Nissan Instant Service Plan 1200 628 Payment Assist Blog

Keeping your car serviced shouldn’t mean emptying your wallet in one go. That’s why the new Instant Service Plan from Nissan, which we’ve launched in partnership with Car Care Plan, is a game-changer for UK drivers.

This new option is built for anyone who wants to keep their vehicle in top condition without paying everything upfront. By spreading the cost over 12 months, you get peace of mind, full dealer servicing, and flexible payments, all wrapped up in one manufacturer-backed package.

What Is the Instant Service Plan?

Nissan’s Instant Service Plan is a new initiative that’s been developed in partnership with Car Care Plan and Payment Assist. It’s been designed to help used Nissan owners get a major and minor service done over the course of a year without having to pay the full cost upfront.

Instead, you can opt to pay monthly for car repairs using an interest-free plan powered by Payment Assist. It’s a fixed monthly amount, spread across 12 months, and available for eligible Nissan vehicles under ten years old. It’s not a generic package, either. This is a full Nissan service using approved parts. It’s carried out by official Nissan dealerships and supported by a 12-month warranty and RAC Roadside Assistance.

A mechanic's gloved hand holding a spanner bumps fists with a customer's hand giving a thumbs-up in front of an open car bonnet.

Who is the Nissan Instant Service Plan For?

This new plan is especially useful if you’re a used Nissan owner and you’re not already on a longer-term service agreement. Around 45% of Nissan retail customers buy a service plan when they get a new vehicle, often for two to four years. But for everyone else, costs can come as a surprise when a service is due.

The Instant Service Plan fills that gap.

It gives those drivers a straightforward, manageable way to stay on top of Nissan servicing costs without skipping essential maintenance or being tempted by less reliable alternatives.

How the Partnership Works

The Instant Service Plan was put together by three well-known names. Payment Assist makes it possible to pay monthly for car repairs with no interest. Car Care Plan has worked with Nissan for over 15 years, handling service and warranty support, and with full backing from Nissan, it all adds up to a simple, reliable way to manage your servicing.

“We have been working with Nissan for more than 15 years, and the opportunity to bring about this new Instant Service Plan was an ideal chance to further strengthen those ties. By onboarding Payment Assist, we can offer the best possible deal for customers who would otherwise likely look to independent garages or not service the vehicle at all. This way, drivers get a full major and minor Nissan service and benefit from improved residual values as a result.” – Jon Norman, Head of Corporate Sales, Car Care Plan

Close-up of a handshake between a mechanic and a customer, symbolising trust and agreement on car repairs or service.  

Why Spread the Cost?

Servicing costs can land at awkward times. Life’s busy enough without surprise bills, especially for something like your car, which is a non-negotiable cost. That’s where Payment Assist can make a big difference. Our interest-free solution lets drivers pay monthly for their car repairs and spread the cost of a full minor and major service across 12 fixed payments. It means the work gets done, the car stays in great shape, and your finances don’t take the hit all at once.

Person using a touchscreen payment interface with icons for secure payment, bank, credit card, and a toy car on the desk beside a tablet.

“Nissan’s new Instant Service Plan is the ideal way for customers to maintain a full dealer service history while benefiting from a flexible, interest-free way to pay. By using Payment Assist’s payment solution, drivers can spread the cost into manageable monthly instalments. It’s a win-win, offering added value for the customer’s vehicle and helping dealerships retain long-term after-sales relationships.” – Marcus Gregory, CEO of Payment Assist

What Does the Plan Mean for Dealerships?

For dealerships, the Nissan Service Plan offers a great way to boost after-sales retention and customer satisfaction. By giving drivers a simple, interest-free way to manage servicing costs, dealerships can strengthen loyalty, increase workshop bookings, and reduce the risk of losing customers to independent garages. It’s a smart way to support long-term relationships while offering real value. Get in touch with us to find out more about how the plan can benefit your business.

What’s Included in the Plan?

When you sign up to the Instant Service Plan, you get:

  • One minor service and one major service
  • All work carried out by Nissan-trained technicians
  • Genuine Nissan parts with a one-year warranty
  • 12 months of RAC Roadside Assistance
  • A full Nissan dealer service history

That last point is worth highlighting.

A full service book, stamped by Nissan dealers, helps maintain the car’s value over time. So not only are you looking after your vehicle today, but you’re also protecting its future resale value, too.

Is Your Car Eligible?

To qualify for the Instant Service Plan, your vehicle must:

  • Be a UK-specification Nissan.
  • Be less than ten years old.
  • Not be an LCV, GT-R, NISMO, Pathfinder, or Patrol model.
  • If your car fits that description, you’re in.

Want To Spread The Cost of Your Car Repairs?

At Payment Assist, we help you manage essential car expenses with flexible, interest-free payments. From Nissan servicing costs to unexpected repairs, we make it easier to keep your car on the road without paying for everything at once. We work with trusted dealers, garages, and manufacturers to help drivers like you stay in control of car care costs. Find a dealership near you to make the most of the Nissan Instant Service Plan, or get in touch to find out more.

FAQs

What is the Nissan Instant Service Plan?

The Nissan Instant Service Plan is a 12-month interest-free payment plan that covers one minor and one major service at an official Nissan dealership, using genuine parts and trained technicians.

Who can use the Nissan Instant Service Plan?

It’s designed for UK-based Nissan drivers with vehicles under ten years old. It’s ideal if you’re not already on a long-term service plan and want a more flexible way to manage servicing costs.

Can I really spread the cost with no interest?

Yes. Thanks to Payment Assist, the total cost is split into 12 fixed monthly payments with no interest and no hidden fees.

What’s included in the plan?

You’ll get a full minor and major service, 12 months of RAC Roadside Assistance, genuine Nissan parts, and a service history stamped by Nissan, helping to protect your car’s value.

Which cars are not eligible?

The plan doesn’t cover LCVs, GT-R, NISMO, Pathfinder, or Patrol models. All other UK-spec Nissan vehicles under ten years old should qualify.

Banner promoting Payment Assist with the text "Looking for a service plan that lets you pay for car repairs monthly?" and a red 'Find Out More' button.

Further Reading

A businesswoman with curly hair and glasses smiles while meeting with a couple in a modern office setting, with a laptop and notepad on the table.

We’re Powering Automotive Growth with Our New Business Lending Division

We’re Powering Automotive Growth with Our New Business Lending Division 1200 628 Payment Assist Blog

As the UK’s leading provider of Buy Now Pay Later (BNPL) and retail finance solutions for the automotive sector, we are thrilled to announce a brand-new business lending that is designed to boost the growth of businesses across the UK.

Supporting Your Business

Through this new offering, you can get access to fast, flexible business lending directly through Payment Assist, which helps you invest in new tools, expand operations, and manage cash flow with ease.

This comes in the form of business loans, merchant cash advances, invoice finance, and business credit cards, all to give you access to fast, flexible funding when you need it.

“This is more than just a product launch, it’s a natural evolution of how we support the industry. By offering broader finance solutions alongside our core BNPL platform we’re making it easier than ever for our merchants to grow with confidence.” – Marcus Gregory, CEO of Payment Assist.

A smiling woman in a striped shirt works on a laptop in a creative workspace, surrounded by clothing racks and papers.

Why We’re Offering Business Lending

Providing business loans for companies across the UK is all about giving you more control. We’ve always said we’re here to support the trade, and now that support goes beyond customer finance.

With these new lending options, we’re backing your business directly, which helps you to grow on your own terms with funding that fits your operation. If you’re a small independent business or a busy multi-site organisation, our goal is to make your business finance easier, faster, and more useful.

Flexible Business Lending, Built for You

We’ve made it quick and straightforward to access funding, with flexible options ranging from £1,000 to £10 million. Whether you’re covering short-term cash flow or planning a bigger investment, we connect you with a network of trusted UK lenders in just a few clicks.

There are no upfront fees, and checking eligibility won’t impact your credit score. Just tell us how much you need, answer a few simple questions, and securely link your business bank account. Our smart technology instantly compares quotes from top lenders to show you tailored offers that match your needs.

You stay in total control throughout the process, but we’re on hand to guide you through exploring your options to completing the application. There’s no jargon, and there aren’t any hidden costs, just finance that works for the way you run your business.

A middle-aged businessman in a suit and glasses discusses a document with a colleague across the table in a bright office.

Want Smart Business Loans for Your Business?

If you’re ready to grow, we’re here to help. Our new business lending options are built for the real-world needs of companies across the UK. You can check your offers in minutes, compare terms, and choose the funding that works for you without any pressure or hassle.

To find out how we can help you, get in touch with us today or head to our business lending page to learn more.

FAQs

What types of business lending are there?

We offer business loans, merchant cash advances, invoice finance, and business credit cards. All are designed to help automotive businesses access fast and flexible funding.

Do I have to be an existing Payment Assist partner to apply?

No, our business lending options are open to any eligible business, whether you already use our customer finance tools or not.

Will this affect my current Payment Assist setup?

Not at all. If you already use our buy now, pay later, or 0% finance options, nothing changes. Business lending is an additional service you can choose to use.

How quickly can I access the funds?

Once approved, funds can often be made available within 24 to 48 hours, depending on the lender and the product you choose.

Banner reading "Ready to boost your growth with smart business lending solutions?" with Payment Assist logo and a red button that says "Find Out More."

Further Reading

Smiling mechanic shaking hands with a customer in a tyre shop

How Buy Now Pay Later Boosts Dealership Customer Retention

How Buy Now Pay Later Boosts Dealership Customer Retention 1200 628 Payment Assist Blog

Let’s be honest, car bills aren’t always cheap. Unexpected repairs or routine maintenance that hit at the wrong time of the month can drive customers to either delay or, even worse, disappear. That’s lost revenue, and it’s a missed chance to build a good relationship with a regular customer.

If you give your customer a bit of breathing room with a buy now, pay later option, though, the whole game changes.

Motoring Costs Are Stretching Budgets

Between rising insurance premiums, fuel prices, and the cost of parts, drivers nationwide are feeling the pinch at the moment. An MOT that used to come with a £150 bill can easily creep past £400 once advisory repairs and an annual service are thrown in.

The general cost of living is higher, too, which means a hefty car repair bill can easily get shuffled down the priority list. That doesn’t mean a customer doesn’t value the work; it might just mean they can’t afford the upfront cost.

Offering financial support at the point of payment makes life easier for both you and your customers because when you make costs manageable and accessible, customers remember it.

Why Buy Now Pay Later Works

There’s a psychological shift when a customer sees they’ve got a way to split the cost. A £600 bill is a lot (and often too much) to fork out for, but four payments of £150 each are much more manageable. Because buy now, pay later schemes like Payment Assist are interest-free, it’s a way of offering flexibility without squeezing extra interest fees out of the customer.

The whole thing takes minutes – the customer sees what they owe, agrees to spread it, signs digitally, and off they go. Job done, you get paid, they get back on the road.

Your Business Builds Trust

One of the biggest reasons customers avoid garages is the fear of being stitched up. They don’t always trust what they can’t afford. But when a customer sees upfront pricing with flexible payment, you take that fear off the table. Buy now, pay later removes confusion, bill shock, and delays, which builds trust and loyalty. When someone knows they can rely on you for clear advice, transparent pricing, and financial support, they stop shopping around and stick with what they know.

Mechanic and customer inspecting the back of a car together in a garage

Higher Average Spend, More Repeat Visits

Customers with flexible car repair options tend to spend more. Not because they’re being reckless, but because they’re not being forced to cut corners. Instead of going for the bare minimum, there’s a greater incentive to follow your recommendations. That might mean sorting tyres and suspension now rather than leaving it for next time.

Over time, you’ll likely see this boost customer retention and increase the lifetime value of that client because, once you’ve helped someone, they’ll trust you again.

Mechanic carrying a car tyre in a busy garage

A Competitive Edge

Lots of garages and dealerships offer similar core services, and it’s the bits you offer around the edges that make the difference. Giving people the financial support to take control of their cash flow is massive here.

A buy now, pay later scheme for car repairs means your business stands out. It gives you a reason to shout about how you support customers, and it turns your workshop into somewhere drivers want to come back to.

No Extra Hassle for You

You might be thinking this sounds like more admin, but working with the right partner means the legwork is done for you. With Payment Assist, there’s no chasing invoices and no awkward debt collection. Just straight-up payment and happier customers. It works behind the scenes so you can get on with running your business.

Ready to Boost Your Customer Retention with Buy Now Pay Later?

At Payment Assist, we help you make your car repairs affordable with flexible buy now, pay later finance. There’s no interest and no hidden fees; you get paid in full, fast, and your customers get the breathing room they need to drive away happy and safe.

It’s already working for garages and dealerships across the UK, increasing customer retention and lifting the average job value, too. If you’re looking to offer financial support at the point your customers need it most, then sign up for Payment Assist today or get in touch with us to find out more about how we can help you.

FAQs

What if a customer misses a payment?

It won’t affect your dealership or repair centre as you’re paid up-front while the customer pays instalments. If an instalment is missed, the customer may face fees or have their credit score impacted, but it won’t affect your business.

Can I use buy now, pay later for smaller car repair bills?

Absolutely. We don’t have a minimum spend limit, so you can use Payment Assist for minor car repairs.

Does buy now pay later affect dealership cash flow?

Not at all. You usually get paid upfront, while customers pay in instalments for their car repairs, so there’s no waiting around.

Payment Assist ad promoting 0% car repair finance for customer retention

Further Reading

MOT testing station sign on the side of a building

Why Drivers Delay MOT Fixes & How 0% Car Repair Finance Can Help

Why Drivers Delay MOT Fixes & How 0% Car Repair Finance Can Help 1200 628 Payment Assist Blog

Drivers across the UK are postponing their MOT repairs amid rising costs and tight budgets. Recent surveys paint a worrying picture, with nearly half (49%) of drivers admitting to delaying car fixes to save money. Garages and repair centres are reporting the same trend, too, with over 50% of repair shops seeing customers put off essential repairs in the past year.

Financial pressure and a lack of disposable income are the main reasons for this, with one poll finding that over half of repairers cite household strain as the main reason behind repair delays.

These stats underline a clear trend.

MOT costs and general car maintenance bills are rising, and drivers with limited disposable income are deferring work. Car repair servicing is getting more expensive, too, and with higher costs on parts and energy costs, garages are being forced to pass price increases on to their customers.

Woman in car appearing stressed with hands on her head

What Are the Most Commonly Deferred MOT Costs?

Usually, it’s the ones that carry the biggest price tag. According to the Motor Ombudsman, there are five clear outliers when it comes to car maintenance and repair bills that are being put off.

Timing belt replacement.

This is recommended to be changed every 60-100,000 miles and was delayed by 79% of car owners. A belt change usually costs around £600, whereas ignoring it risks catastrophic engine damage that could see prices spiral into the thousands.

Oil/filter change between services.

72% of drivers delayed this service. An oil change costs around £150, but old oil can cause engine seizure if it’s neglected.

New tyres.

This was skipped by around 58% of customers. Generally speaking, replacing four tyres can cost a customer around £400, but driving on bald tyres incurs steep penalties of up to £2,500 per tyre and is a big safety risk, too.

Fixing oil leaks.

Almost half (49%) of all drivers delayed their oil leak fix. As with the timing belt replacement, a typical leak repair (approx. £355) is much cheaper than the cost of unaddressed engine failure.

Brake-pad replacement.

39% of customers put off their new brake pads. New pads might seem avoidable, but worn brake pads greatly increase your stopping distance and risk more extensive brake damage later.

Drivers Are Waiting for MOT Fails Before Acting

Surveys show us that most customers only fix problems when they absolutely have to, usually after an MOT fails or when a fault noticeably affects the car. Minor issues are deferred, even though smaller repair costs are far less than the major failures they might cause down the line.

The Cost of Living is the Main Culprit

The RAC found that one in five motorists have delayed or halted servicing entirely due to lack of disposable income, and one in ten drivers have risked road safety by neglecting tyres or other MOT costs.

How Car Repair Finance Can Help

Fortunately, there is an easy fix to help your customers keep their cars on the road without breaking the bank. Drivers are increasingly choosing repair centres that offer car repair finance options to spread repair and MOT costs over time.

A £600 timing belt replacement suddenly becomes much more accessible when it’s split into four £150 payments. It’s also much easier to encourage your customers to opt to fix the problem when you’re able to offer them car repair finance that’s interest-free.

What car repair finance offers your customers:

  • Allows budgeting of large MOT costs and repair bills into affordable, interest-free instalments.
  • Avoids the upfront shock of a lump-sum payment, helping drivers with limited disposable income.
  • It can prevent skipping repairs as drivers can fix faults promptly without waiting for savings.
  • It may help your customers reduce their reliance on high-interest alternatives like credit cards.

What car repair finance offers you:

  • Improve customer retention and trust by providing financial support.
  • Attract more customers by reducing bill shock and work deferral.
  • Enjoy a hassle-free onboarding process and ongoing usage support.
  • Get paid upfront (while the customer pays us in instalments) for total peace of mind.

MOT inspector writing notes while checking under a car bonnet

Looking to Help Your Customers Manage their MOT Costs?

If you want to make it easier for your customers to say yes to essential and advisory MOT costs, then our 0% interest car repair finance is the perfect option. With Payment Assist, you remove the financial barrier that often puts customers off and with no high interest and no hidden fees, it’s a clear way for drivers to split their car maintenance bill into manageable chunks. It’s quick and easy to set up and straightforward for customers to use, too.

Join repair centres, dealerships, and garages across the UK in providing flexible, FCA-regulated finance that works just as well for you as it does for your customers. Sign up with Payment Assist today, or get in touch to find out more.

FAQs

Is car repair finance regulated by the FCA?

This depends on the provider. Payment Assist is regulated by the FCA, but not all car repair finance providers are. You can find out more here.

Are customers comfortable with car repair finance?

Absolutely, the demand is already there. Mentioning 0% finance at the quote stage or during diagnosis can help retain customers. You can see this in our excellent Trustpilot reviews, as well as the fact we’ve had over 1.4 million customers.

Will car repair finance help me upsell?

Yes, customers are more open to added-value work when they know they won’t have to pay it all in one go.

Payment Assist ad encouraging easier MOT management for customers

Further Reading

a stylised image of a partnership between eDynamix and Paymentassist

Payment Assist and eDynamix Partnership Streamlines Payment Processes

Payment Assist and eDynamix Partnership Streamlines Payment Processes 800 419 Payment Assist Blog

In a bold move to streamline payment processes for the dealerships we support, we’re delighted to announce a strategic partnership with eDynamix.

eDynamix is the developer of exsto, a powerful automotive software platform built to streamline dealership payment processes, enhance customer experience, and drive digital transformation across the retail automotive sector.

Together, we aim to deliver an integrated payment solution within the exsto Customer Engagement Platform under the exstoPay suite.

What This Means for Car Dealerships

As our official partner, eDynamix helps their UK dealerships offer a wide range of payment options, including Card Services, Open Banking, and Buy Now Pay Later – powered by Payment Assist, all from a single, unified platform. It will also simplify onboarding delivered by a trusted UK provider.

“Payment solutions in the garage network are often complicated and multi-sourced. Our integration with exstoPay removes the complexity caused by disconnected systems. One platform to manage all payment types means greater efficiency and cost-effectiveness for dealers.” – Chris Masters, Chief Payment Officer at Payment Assist

Reshaping Automotive Payment Management

We’re already trusted by over 8,000 garages, but by working with eDynamix, we aim to make payment processes and customer onboarding simpler and more efficient for dealerships and repair centres across the country. This new partnership forms a key part of our commitment to stay at the cutting edge of payment technology in the automotive sector.

“This partnership is an important step forward in our mission to simplify dealership operations. Working with Payment Assist allows us to offer an embedded, end-to-end finance solution that benefits both dealers and their customers.” – Ian Nickalls, CEO at eDynamix.

Ready to Streamline Your Dealership Payment Options?

Efficiency and ease of use are central to what we do at Payment Assist. We’ve got a track record of working closely with industry innovators to ensure that we provide the best possible payment solutions in a way that’s simple, accessible, and effective.

“We’re thrilled to be partnering with such a well-established and respected business as eDynamix. This collaboration goes beyond technical integration – it’s a clear statement of intent. It reinforces our commitment to delivering smarter, more connected finance solutions that genuinely support both dealerships and their customers.” – Marcus Gregory, CEO at Payment Assist 

Sign up today to experience the benefits of 0% car repair finance, or get in touch to find out more.

'ready to optimise your payment processes with exstoPay'?

FAQ

  • What is exstoPay?

    exstoPay is a digital payment platform designed for automotive retailers to manage customer payments and finance options in one place.

  • How can dealerships offer more payment options?

    By using platforms like exstoPay, dealerships can easily provide card payments, Open Banking, and Buy Now Pay Later through a single system.

  • What are the benefits of integrated payment systems for dealerships?

    Integrated systems simplify payment management, speed up onboarding, reduce admin, and offer customers more flexible finance choices.

  • How do I set up integrated payment solutions for my dealership?

    You can sign up directly with a payment provider like Payment Assist to get started quickly.

A small model blue car next to a calculator

Why Repair Centres Trust FCA-Regulated Finance Providers

Why Repair Centres Trust FCA-Regulated Finance Providers 1200 628 Payment Assist Blog

When your customers are facing an unexpected car repair bill, the chance to spread the cost can be a lifesaver. Repair centres across the UK are now offering car repair finance solutions to let customers pay in instalments rather than a single lump sum.

With an unpredictable financial climate, these plans have become more and more popular as drivers juggle essential expenses. However, not all finance providers are created equal. Increasingly, garages, repair centres, and dealerships are choosing partners regulated by the Financial Conduct Authority (FCA). There’s a good reason for this – FCA regulation brings responsible lending and stronger customer protection.

What is FCA Regulation?

The FCA is the UK’s financial regulator, overseeing everything from banks to loan providers and car repair finance companies, too. When a finance company is FCA-regulated, it has to follow strict rules that put customers first. Responsible lending is a key part of this, and it means checking that a credit agreement is actually affordable for the customer before approval. For a car repair finance plan, an FCA-regulated provider will run proper affordability checks and clearly explain the terms. This protects people from taking on more debt than they can manage.

FCA regulation also means transparency and fair treatment.

Regulated lenders have to present all fees, charges, and conditions upfront with no hidden surprises. They’re obligated to treat customers fairly throughout the process, too. For example, if a car repair finance solution is advertised as 0% interest, it can’t sneak in extra costs elsewhere. If a customer has a complaint or runs into difficulty, a regulated provider has formal procedures to help them out.

Concerns can be escalated.

In fact, borrowers can even escalate any issues to the financial ombudsman if needed – a safety net that isn’t always provided by unregulated finance companies. All these protections give you and, by extension, your customers, confidence that the finance is safe and reputable. When your customers feel safer, and your garage or dealership earns trust, then everyone’s a winner.

What Are the Pitfalls of Unregulated Options?

Not all payment plans for repairs come under FCA oversight. Some popular buy now, pay later services in the motor trade operate outside regulated territories. These unregulated options might approve customers with minimal vetting, skipping credit history checks or affordability assessments. This might sound positive, but it can lead to loan stacking.

What is loan stacking?

Essentially, it’s when a driver ends up with multiple overlapping payment plans from different sources, and the combined debt becomes overwhelming. Without proper checks and responsible lending, someone could finance a clutch replacement at one garage and a brake fix at another, not realising the total commitment they’ve taken on. The authorities have noted the dangers of unregulated finance providers across sectors, with the FCA recommending further regulation.

A small red model car in front of stacks of coinsThere are risks around the ways that unregulated plans are sold.

Without regulation, there’s nothing to prevent aggressive sales tactics or hefty staff commissions for signing customers up. Someone might be tempted to push an unneeded finance plan just to earn a bonus, which might not be in the best interests of your customers or your business. In simple terms, the ‘quick and easy’ appeal of an unregulated finance deal can backfire.

Bank-Backed Financing Gives Extra Security

Another factor that boosts trust is when a finance provider is backed by a reputable bank. Bank-backed financing means the provider has the financial support of an established institution behind it, which adds another layer of stability. Not only does this provide peace of mind for those who own repair centres or dealerships, but it also implies the funding for customers’ payment plans is reliable and that the provider isn’t flaky.

Usually, though not always, being bank-backed goes hand-in-hand with being FCA-regulated. Take Payment Assist, for example. We’re proud to be FCA-regulated, and we’re also backed by Conister Bank, which itself works closely with the FCA to provide responsible lending solutions.

It’s No Surprise That Businesses Use FCA-Regulated Providers

With the advantages of compliance, transparency, and customer goodwill, businesses are experiencing the benefits of working with FCA-regulated finance partners. In the automotive and car repair sector, trust and reputation are everything. Offering a safe, clear payment solution is a massive bonus to your business and keeps customers coming back for the right reasons. By sticking with a regulated provider, garages also shield themselves from potential fallout that can come with unregulated schemes.

A woman using an FCA-regulated finance provider on a tablet

Need Bank-Backed, FCA-Regulated Car Repair Finance?

At Payment Assist, we’re dedicated to providing car repair finance you can trust. We’re already partially FCA-regulated and will be fully regulated by January 2026. With backing from Conister Bank, we help garages and dealerships offer instalment plans that put customers first. Our solutions are already in use in repair centres across the UK, assisting drivers in splitting their bulls safely and transparently.

Give your customers the power to say “yes” to necessary work, and sign up for Payment Assist today. Alternatively, get in touch with our team to find out more on 01664 503151.

An image reading 'looking for flexible 0% interest and a setup that you can trust'

FAQs

  • What does it mean when a finance provider is FCA-regulated?

    It means that the provider has official authorisation from the Financial Conduct Authority to offer credit and must follow strict rules designed to protect customers.

  • How can I tell if a car repair finance provider is FCA-regulated?

    FCA-authorised firms like Payment Assist will typically state it on their website or paperwork, often with an FCA registration number, which can be verified through the FCA website.

  • Does FCA regulation mean a finance plan is interest-free?

    Not necessarily. FCA regulation covers the conduct and rules a lender must follow. This does not mean that a product has to have a 0% interest rate. You can find out more about our 0% car repair finance options here.

A row of second hand cars

What’s Driving Growth in the Used Car Market?

What’s Driving Growth in the Used Car Market? 1200 628 Payment Assist Blog

The UK used car market is experiencing a boom. In 2024 alone, used car sales jumped by 5.5%, with over 7.6 million used cars sold. This is a strong post-pandemic rebound. So, what’s fuelling this surge in the demand for pre-loved cars? Several key factors are at play, like the rising cost of new cars, supply chain issues and economic pressures. It’s also important to note the electric vehicle (EV) revolution and how this has started to impact the overall cost of running a car.

The Cost of New Cars Has Increased

Brand-new cars have never been pricier. The cost of new cars in the UK has risen in the last few years to around £39,000 on average. Even traditionally affordable models aren’t so cheap anymore – a basic VW Polo now costs over £20,000.

With new car price tags so high, lots of people just can’t justify or afford a factory-fresh vehicle. Instead, they’re turning to used cars as an alternative that’s a bit easier on the bank balance. Plus, new cars lose value quickly in the first year, so letting someone else take that initial depreciation hit by buying nearly-new makes good financial sense.

Supply Chain Woes Have Boosted Used Demand

It’s not just high prices driving people to used cars – it’s also availability. Since 2020, there have been some major supply chain disruptions (like the semiconductor chip shortage) that have cut new car production. In fact, in 2022, the UK saw just 1.61 million new cars registered (versus 2.31 million in 2019)​. Fewer new cars then means fewer used cars now; industry analysts estimate a shortfall of around half a million nearly-new vehicles in the market.

Tight supply means that buyers have been competing over the limited stock, which pushed used car prices up and kept demand strong. The new car supply is finally improving, but it will take time for those vehicles to flow into the used market.

Second hand cars on a car transporter

Consumers Are Feeling the Financial Pinch

Another big factor is that British households are really feeling the squeeze when it comes to their finances. High inflation and rising bills have made everyone more cost-conscious. Choosing a used car over a new one can save you thousands of pounds upfront, which is massive when budgets are tight.

It’s easy to see why a driver would go for a reliable used motor instead of taking on a hefty new finance package. Industry experts note that amid economic uncertainty, consumers are increasingly likely to turn to the used car market.

Electric Vehicle Adoption Hits the Used Market

The shift to electric cars is shaking up the used car market. A wave of early EV adopters is now trading in their cars, which means more used EVs are on the scene. In fact, 2024 saw record sales of used electric cars. Transactions for pre-owned EVs jumped 57% year-on-year, and it now makes up around 2.5% of all used car sales​.

That share may be small, but it is growing fast.

Drivers are eager to go electric if the price is right, and the used market is making EVs more accessible. Many new electric models carry hefty price tags, but a few years down the line, they can be found used at a much lower cost. Plus, an influx of ex-lease and ex-fleet EVs is starting to nudge used EV prices down, which only encourages more buyers​.

The Cost of Running a Car is Increasing

It’s not just the purchase price of a vehicle that’s risen. The ongoing cost of running a car is a major consideration for buyers. Fuel, insurance, and tax costs have all climbed, with insurance premiums up by around 53% in the past two years​, and petrol/diesel prices (while down from their 2022 peak) are still higher than they were a few years ago.

A car being refuelled

On top of that, changes in taxation are coming into play.

From 2025, electric vehicles will no longer be exempt from road tax; new EVs will have to pay the standard VED rate (around £170 a year), and expensive models will face an extra £425 luxury car surcharge. What’s more, major urban areas like London have expanded low-emission zones that charge older high-polluting cars daily. All these factors make it more expensive to own and run a brand-new, high-value car. When compared with these costs, used car with good fuel economy and lower insurance groups can be much less of a financial burden.

Budgeting for Used Car Maintenance

Used vehicles might save your customers money upfront, but they usually mean more work for the workshop. Newer cars tend to get through the first few years with just routine servicing, and if anything does go wrong, the manufacturer’s warranty often covers it, so it never ends up in your hands

Older vehicles are a different matter. You are far more likely to see them in for diagnostics, general repairs or worn-out parts. Tyres, brakes and batteries often need replacing sooner, and once a car passes the three-year mark, the annual MOT can bring up all sorts of issues that need fixing. That puts extra pressure on your team to manage parts, time and customer expectations.

The upside is that many well-maintained used cars are straightforward to work on, and for the common models, parts are usually easy to source and reasonably priced. They might not be perfect, but used vehicles help keep your ramps full and your team busy.

Keep Used Car Repairs Affordable with Payment Assist

As we’ve discussed, the financial climate is far from predictable at the moment, and the last thing anybody needs is an eyewatering, unexpected car repair bill. At Payment Assist, we provide 0% car repair finance solutions that help your customers handle their car repair costs by splitting them into manageable monthly payments.

Typically a customer will pay 25% of the bill upfront, then spread the rest over the next three months interest-free. That means if you’re working on a used car that needs an expensive fix, you can get your customers back on the road without a big financial burden.

Garages, repair centres, and dealerships across the country have chosen to partner with us, enabling customers to get their cars fixed now and pay later with no extra charges. Sign up today to help your customers spread the cost of your car’s repairs, or get in touch with our team if you have any questions.

An image reading 'want to offer your customers stress-free 0% finance on their car repairs'

FAQs

  • Is it more profitable to work on older cars or newer ones?

    Older cars mean more regular repairs, but margins can be tight if parts are hard to source or jobs take longer. Newer models need less frequent work but bring higher-value diagnostic and tech-based jobs.

  • What should we flag to customers budgeting for a used car?

    Remind them about servicing, tyres, MOTS, and hidden faults. Offering a pre-purchase check is good business and builds trust.

  • Will evs reduce workshop income?

    Not necessarily. less routine servicing, yes, but still plenty to do—tyres, brakes, HV checks, diagnostics. If you’re set up for EVs, it’s an opportunity, not a threat.

Two red and blue figures, a small wooden car, and a bag marked with a £ sign

What the Spring Statement Means for Repair Centres and Dealerships

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Chancellor Rachel Reeves’ recent Spring Statement outlined government plans to boost the UK economy, revamp public services, and strengthen national security. Several policies could impact the automotive and repair sector, from infrastructure investment to changes in personal finances. These measures may shape the future of repair shops and dealerships across the UK.

At A Glance:

  • Economic growth is expected from 2026, driven by fiscal stability and consumer confidence.
  • Retaining the fuel duty freeze keeps petrol prices steady, encouraging more driving.
  • Real wages rising and inflation set to drop could boost disposable income for repairs.
  • Infrastructure investments may include road networks and transport hubs.
  • Broadening of digital tax changes (MTD) encourages clearer financial and tax management.

Economic Stability and Consumer Confidence

The UK and the wider global economy have faced significant challenges in recent years, but the Spring Statement brings some optimism. The government’s forecast suggests steady growth from 2026 onwards, driven by new fiscal rules aimed at balancing government spending with revenue. It is also working to reduce national debt as a share of GDP.

According to the Spring Statement, real wages have been rising at their fastest rate in over three years. Inflation peaked at 3.8%, but forecasts suggest it will drop to around 2% by mid-2026.

Consumer Confidence and Auto Repairs

Consumer confidence and income significantly impact repair centres. When people feel financially secure, they are more likely to get their cars serviced regularly and invest in non-essential repairs. With wages rising and inflation coming under control, drivers may be less inclined to delay maintenance.

However, challenges remain. Despite positive news about wages and inflation, rising energy bills and a high cost of living continue to affect personal finances. This could mean that, for many, economic difficulties persist.

A hand, small model car, and set of car keys displaying consumer confidence in auto repair finance

The Fuel Duty Freeze Remains

The UK Spring Statement did not introduce new policies on fuel duty but reaffirmed the government’s commitment to freezing it. This decision, made in the Autumn Budget, is good news for motorists and repair shops alike.

Keeping fuel duty frozen means petrol prices remain lower than they might have been. This leaves drivers with more disposable income, potentially increasing spending on car maintenance. Additionally, cheaper fuel encourages more driving, which can lead to increased demand for repair services.

Infrastructure Investments

The Chancellor announced an additional £13 billion in capital infrastructure funding as part of the Spring Statement, adding to the £100 billion already allocated. While most of this is earmarked for housing and green energy, the government has emphasised investment in communities beyond housing alone. This could include road improvements, transport hubs, and other projects that may impact the automotive and repair sectors.

infrastructure in Birmingham, UK - an aerial shot

Tax and Business Regulations

The Spring Statement addressed tax reforms, with the government aiming to close tax loopholes and crack down on fraud. A key component of this strategy is the expansion of Making Tax Digital (MTD).

MTD is set to roll out for income tax Self Assessment from April 2028, applying to self-employed individuals and landlords earning over £20,000 annually. Transitioning to digital record-keeping now could help businesses streamline financial management and improve efficiency.

Bridging the Skills Gap

The Spring Statement placed significant focus on vocational training, particularly in the construction sector, with £625 million allocated to train 60,000 new workers. While this funding is construction-focused, it signals broader government support for vocational skills development.

Over time, this could extend to the automotive maintenance and repair sectors, particularly as demand for electric vehicle (EV) expertise grows. The government’s commitment to achieving net zero suggests that further investment in EV repair and maintenance training may follow.

Looking to Stay Ahead of the Curve with Flexible Finance Options?

As the economic landscape evolves, offering customers a simple, affordable way to pay for repairs is more important than ever. That’s where Payment Assist can support you. We help repair centres and dealerships provide customers with flexible payment solutions, allowing them to manage unexpected costs without delaying essential work.

With our 0% finance options, your customers can spread the cost of repairs into manageable instalments. This reduces the burden of large upfront payments, making necessary repairs more accessible. Plus, you receive full payment upfront, ensuring stable and secure cash flow.

Get ahead today! Sign up for Payment Assist or contact our team to learn more.

an image encouraging readers to make the most of the spring statement changes with 0% finance packages

FAQ

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  • How can car repair centres prepare for economic changes?

    Staying flexible and proactive is key. Consider investing in digital finance management, prioritising staff training, and offering flexible payment solutions to meet evolving customer needs.

  • What should garages consider regarding workforce development?

    Focusing on vocational training and upskilling employees will help maintain a skilled workforce, especially as demand for quality repairs continues to grow.

  • How might infrastructure investments affect local garages?

    Road improvement projects could increase vehicle traffic and, consequently, repair demand.

  • What can automotive businesses do to attract more customers?

    Offering convenient, affordable finance options can build customer loyalty and encourage regular maintenance, especially as disposable income stabilises.

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Richard and Chris new leadership and Payment Assist Limited

Meet the New Leadership Team Driving Payment Assist Forward

Meet the New Leadership Team Driving Payment Assist Forward 1200 628 Payment Assist Blog

Above: (Left) Richard Sharp. (Right) Chris Masters.

We are delighted to welcome two key additions to our leadership team here at Payment Assist as we gear up for some exciting transformations to help us improve our offering to businesses and their customers across the UK.

Driving this process, Richard Sharp and Chris Masters have stepped into their new roles as Chief Operating Officer and Chief Payments Officer, respectively. Their focus is on pushing innovation, building on our current payment solutions, and ensuring that Payment Assist stays ahead of the upcoming regulatory changes.

Richard Sharp – Chief Operating Officer

Richard is leading the charge on Payment Assist’s operational transformation. With 25 years of experience in consumer lending under his belt, Richard is well-versed in the ins and outs of motor finance, unsecured lending, and risk management. His experience spans major PLCs and challenger banks, so he has a broad perspective on the industry.

Overseeing a major shift towards digitalisation.

This will make processes smoother and more efficient for garages and their customers. He’s also ensuring that Payment Assist is fully prepared for upcoming FCA regulations taking effect in January 2026. Unlike some providers, we’re already partially regulated, but it’s still important that preparations are made so that we can hit the ground running next year.

“I am absolutely delighted to be joining Payment Assist at such an exciting time for the business,” Richard said. “We have ambitious growth plans, and I’m excited to bring my experience in transformation, change, and improving our customer experience, as well as implement risk management measures so that we remain compliant and efficient as we grow.”

A stylised image representing digitalisation

Chris Masters – Chief Payments Officer

Chris brings 18 years of experience in the automotive industry. He’s worked with some of the biggest suppliers and partners in the sector, starting his career at Motors.co.uk before moving to iVendi, where he specialised in business development. Chris’ deep understanding of customer behaviour and purchasing trends makes him the ideal person to spearhead Payment Assist’s next-generation payment platform.

Refining payment processes.

Chris started working with payments back in 2018, and he was an early mover in the drive to help automotive businesses transition to online transactions. Now, at Payment Assist, he’s taking things further by refining payment processes and ensuring the company’s platform is at the cutting edge of technology.

“We have a fantastic foundation from our consumer finance products, but it’s our vision to develop and deliver a best-in-class payment platform for our network,” said Chris. “The motor industry is an amazing sector to work in, with lots of forward-thinking businesses; we want to support them with a solution that will be at the forefront of technology. We’ve structured our teams to create dedicated support for customers and partners, which ensures that payment processing is easy and accessible for businesses.”

A stylised image representing secure and effective payment

What This Means for Payment Assist

Our preparation for the future is a major factor in welcoming Richard and Chris to the team. The sector is constantly evolving, as is Payment Assist, so bringing these leadership appointments on board is crucial to our journey.

How will you benefit?

  • A smarter customer engagement platform. Multi-channel communications that track customer behaviour, making service interactions smoother.
  • AI-powered call analysis. Automated scoring of customer interactions to improve training and service quality.
  • Automated processes. Cutting down on and optimising manual tasks to boost efficiency.
  • Restructured support teams. More dedicated help for customers, partners, and key accounts.
  • Stronger fraud and risk management. Reinforced compliance ahead of the 2026 FCA regulation changes.

By working with expert partners like Contact Web, we’re investing in technology and refining our approach to make sure we continue to be a reliable and forward-thinking partner for businesses across the automotive sector.

Providing Stable Support

With new regulations on the horizon and financial uncertainty affecting the industry, stability matters more than ever. At Payment Assist, we’re proud to be bank-backed and have partial FCA regulations to provide you with a secure and reliable foundation for the future.

Chris summed it up: “Regulatory changes in January 2026 will require businesses in our sector to comply with stricter requirements. Payment Assist is ahead of the curve, already regulated and fully prepared to transition to full compliance.”

We Can Help Your Business Offer More

When you partner with Payment Assist, you get the ability to offer flexible, interest-free payment solutions to your customers. With fast approvals, seamless integration, and a proven track record of reliability, Payment Assist is a failsafe way to improve your service offerings.

Sign up today or get in touch with any questions – our team is here to help.

An image reading: 'looking for a car repair finance provider that values expertise?'

FAQ

  • What is FCA regulation, and why does it matter?

    FCA regulation refers to the Financial Conduct Authority’s rules for businesses that provide financial services. It makes sure consumers are protected and ensures fair lending practices and financial stability. By January 2026, businesses in this sector will have to comply with stricter FCA requirements.

  • How are businesses preparing for the 2026 FCA regulations?

    Companies in financial services are reviewing their processes, strengthening fraud prevention, improving compliance measures, and investing in technology to meet stricter regulatory requirements.

  • Why is digitalisation important for financial services?

    Digital transformation streamlines processes, reduces manual work, and improves customer experience. It also helps businesses adapt to regulatory changes and stay competitive in a fast-moving industry.

  • How can AI improve customer interactions in finance?

    AI-powered tools can analyse calls, automate customer engagement, detect fraud, and personalise experiences, leading to better service and more efficient operations.

a handshake overlayed with the contact web and payment assist logos

How AI-Powered Quality Monitoring is Elevating Customer Service at Payment Assist

How AI-Powered Quality Monitoring is Elevating Customer Service at Payment Assist 1200 628 Payment Assist Blog

In the automotive sector, keeping things running smoothly isn’t just about getting the job done – it’s about getting it right. That means maintaining quality, ensuring customer satisfaction, and staying compliant with regulations. To support these goals, we’ve partnered with Contact Web to integrate their Quality AI (QAI) platform into our operations.

Contact Web specialises in AI-powered quality monitoring. Simply put, their system assesses customer interactions and helps us fine-tune our approach. This powerful tool provides real-time insights into service quality, compliance, and efficiency—key factors in running a successful and responsible business.

Why We’re Using AI Monitoring

The simple answer: it makes our processes more efficient. Instead of manually reviewing calls and customer interactions, QAI does it for us. It listens, analyses, and scores every interaction automatically. This allows us to instantly identify areas for improvement and address potential issues before they escalate.

Sentiment Analysis: Understanding Customer Emotions

One of the stand-out features of QAI is sentiment analysis—a system that recognises how customers are actually feeling, not just what they say. If a customer is frustrated, uncertain, or requires extra support, QAI flags it immediately. This ensures that those who need additional assistance receive it promptly, without having to ask twice.

Data-Driven Decisions, Not Guesswork

There’s a lot of talk about ‘data-driven decision-making’, but what does it mean? In practice, it’s about having the right information at your fingertips when you need it. QAI collects and processes data, turning it into actionable insights.

Instead of sifting through endless reports, we gain clear, real-time intelligence to enhance our operations. This includes:

  • Identifying where conversations can be improved
  • Pinpointing areas in customer service that need focus
  • Ensuring compliance standards are consistently met

It’s all about working smarter, not harder.

a happy driver with customer service on his phone getting into a car

Beyond Call Monitoring: A Complete Customer Journey View

Most AI tools only focus on monitoring phone calls, but QAI goes further. It tracks the entire customer journey, from the first point of contact to the final resolution. This holistic approach helps us refine our processes in real-time, ensuring that customers receive a smooth, fair, and efficient experience at every stage.

Improving Complaint Resolution

In the rare event that a complaint or dispute arises, QAI allows us to pinpoint exactly where the issue started. This means:

  • Faster resolution times
  • Greater transparency
  • A more seamless experience for customers

No one enjoys dealing with complaints, but when they do happen, having this extra level of visibility makes a huge difference.

The Impact So Far

We’re still in the early stages of rolling out QAI, but the benefits are already clear. Our initial focus has been on:

Enhancing customer interactions – Identifying what works and what doesn’t

Supporting vulnerable customers – Quickly recognising those who need extra assistance

Streamlining internal processes – Reducing manual effort and improving efficiency

Boosting quality and compliance scores – Strengthening our regulatory framework

A happy customer fills out a customer service review on a smartphone

Richard Sharp, Chief Operating Officer, on the QAI Partnership

“We’re delighted to be partnering with Contact Web and rolling out their QAI platform across our operations. This cutting-edge technology gives my department leads instant access to crucial data, helping us make better, faster decisions. It’s a real game-changer for how we manage quality, support our teams, and deliver the best service for our customers.”

A Step Towards the Future

For us, partnering with Contact Web is about staying ahead of industry trends—not just keeping up. AI-powered quality monitoring is part of a wider innovation strategy to improve efficiency without compromising on service quality.

We’re also preparing for full FCA regulation by January 2026—building on our existing partial regulation. Ensuring that our quality and compliance processes are robust is a vital part of this journey. By using QAI, we can seamlessly manage regulatory changes while continuing to provide exceptional service.

Looking for a Payment Partner That Prioritises Customer Service?

With Payment Assist, you can offer simple, interest-free payment plans to your customers. It helps them spread the cost of repairs and servicing, without hassle or hidden fees.

  • Fast approvals
  • Seamless integration
  • Proven reliability

Join us today by following this link or get in touch to learn more.

An image encouraging the reader to work with a flexible finance provider that takes customer service seriously

FAQ

  • What is AI-powered quality monitoring?

    It’s a system that automatically checks and analyses customer interactions to improve service quality, compliance, and efficiency.

  • How does sentiment analysis work?

    It picks up how customers are feeling based on their tone, language, and behaviour to allow us to improve our support.

  • Is AI replacing human quality control teams?

    No. AI takes care of the time-consuming parts like call analysis and tracking trends, but human teams still make the final decisions and improvements.

  • How does this benefit customers?

    It makes sure that every interaction is handled efficiently, complaints are dealt with properly, and extra support is given to those who need it.

  • Will this affect customer service response times?

    It’s likely that response times will get quicker, as it will let businesses focus on the most important issues first.

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© 2025 Payment Assist Ltd. All rights reserved.

“Payment Assist” and the Payment Assist logo are trademarks of Payment Assist Ltd.
Payment Assist Ltd directly offer all regulated loans, Payment Assist (UK) Ltd either offer unregulated loans directly or introduce them to Payment Assist Ltd.
Payment Assist Ltd are registered with the Office of the Information Commissioner (No. ZA108970)
Payment Assist (UK) Ltd are registered with the Office of the Information Commissioner (No. ZA569727)
Payment Assist Ltd is authorised and regulated by the Financial Conduct Authority and entered on the Financial Services Register under firm registration number 622544.
You must have a valid UK based debit card to be accepted by Payment Assist for finance. Credit cards and certain debit cards are not allowed, these include prepaid debit cards and cards that do not allow continuous payments to be set up.
Please ensure any finance you take is affordable and be aware how missed payments can effect your credit rating as well as incur additional charges.
If you need any financial assistance, please visit www.moneyhelper.org.uk.
Should you wish to make a complaint, please email us at complaints@payment-assist.co.uk, call us on 01664 503 151 (Calls may be monitored) or write to Complaints Department, Payment Assist Ltd, Pera Business Park, Nottingham Road, Melton Mowbray, LE13 0PB. Should we not be able to satisfy your complaint, you can have your case impartially reviewed again by Payment Assist’s Complaints Adjudicator who is situated outside of the regular customer service teams. You also have the right to take your complaint to the Financial Ombudsman Service on all our regulated products, further information can be found at www.financial-ombudsman.org.uk.
Please click here to see our full complaints procedure.

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